Things not quite right? All good! We know that sometimes an item may not fit or be right.

If you're not 100% satisfied with your purchase, you can return your item(s) within 60 days of the date of delivery and we will be happy to provide you with a store credit or refund if you meet the below return conditions.

To be eligible for a return, please make sure that:

  • The product was delivered in the last 60 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You obtained a Return Merchandise Number (RMN) from us

To obtain a Return Merchandise Number (RMN), please contact us:

    • By email: hello@subpod.com

    • By phone: +61 2 8188 7360

Customer support will advise where to send the product with its original packing and the RMA number, along with a note indicating whether you want a refund or a store credit.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returns of Subpods, Aerators & Garden Bed purchases are subject to a 20% restocking fee. Returns of other items are subject to a full refund minus the delivery charge.