Report a Fault

We're so sorry if an item you received is not in perfect condition. Please complete this form below so we can resolve this for you.

We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. We have a two year warranty for Subpod Classic & Subpod Mini. All other items apart from clothing is covered by a12 Month Warranty period. Please note this excludes fair wear and tear.

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$14 Flat Rate Shipping

Delivered to your door from our local USA warehouse with world class courier services. You'll be provided with a tracking number once your Subpod is dispatched, knowing exactly when you'll receive it.

60 Day Satisfaction Guarantee

We know you'll love Subpod – that's why it comes with a 60 day satisfaction period. Use your Subpod in your backyard and return it if you're not happy to us within 60 days for a full refund.

Made in the USA

Each Subpod is manufactured, inspected,packed, & shipped right here in the USA. With our quality composting system, you will be taking care of yourself & your family, supporting American manufacturing, and providing jobs to our local community.