Thank you for shopping at Subpod.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 60 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 60 days
The product is in its original packaging
The product isn't used or damaged
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By phone number: +61 2 8188 7360
By email: hello@subpod.com
Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
1/22 Brigantine St Byron Bay NSW 2481 Australia
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Subpod.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
Warranty Period of 12 months from date of delivery on all goods. See details below.
We Warrant:
That all Goods are new, free from defects, of merchantable quality and conform to any specifications provided on our Website or in the Order Acknowledgement;
The Goods against defects of material or workmanship for a period of 30 days from the date delivered, when used within the designed conditions for which they were manufactured. For latent defects, we warrant the Goods for 12 months from the date delivered (“Warranty Period”).
This warranty is limited to replacement of parts which we agree are defective in material or workmanship and does not extend to claims for labour, expenses and other Consequential Loss or damage occasioned by such defect when in use.
This warranty does not (without intending to create any category or limitation) cover defects or deficiencies in Goods caused by improper installation or maintenance of Goods or related components; deterioration by corrosion, erosion, fair wear and tear, irradiation, inappropriate use, inappropriate storage, negligence, accidental damage, use of undue force in operating the product or any cause of failure other than defects in material or workmanship.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: +61 2 8188 7360
By email: hello@subpod.com